Customer Service Representatives Salary in the United States
As of May 2025, the median annual wage for customer service representatives in the United States was $44,770 ($21.53 per hour), according to the U.S. Bureau of Labor Statistics OES survey.
Annual Salary Percentiles
| Percentile | Annual | Hourly |
|---|---|---|
| 10th | $31,750 | $15.27 |
| 25th | $36,870 | $17.72 |
| Median | $44,770 | $21.53 |
| 75th | $51,780 | $24.89 |
| 90th | $63,590 | $30.57 |
Quick Facts
- Occupational code: 43-4051
- Total U.S. employment: 2,595,750
- Jobs per 1,000: —
- Hourly salary breakdown
- All-state comparison
What the data says
The mean wage of $46,590 sits 4.1% above the median — the typical worker earns close to the median, while a smaller group of higher earners pulls the average up.
The median wage in this area is 0.0% below the national median — a difference of about $0 per year for a typical worker.
Customer Service Representatives Salary by State
The table below ranks every state by median annual wage. Click a state for detailed local data.
| State | Median Annual | Median Hourly | vs National | Employment |
|---|---|---|---|---|
| Alabama | $38,400 | $18.46 | -14.2% | 33,290 |
| Alaska | $45,150 | $21.71 | +0.8% | 2,410 |
| Arizona | $45,690 | $21.97 | +2.1% | 87,020 |
| Arkansas | $37,840 | $18.19 | -15.5% | 20,680 |
| California | $49,560 | $23.83 | +10.7% | 176,850 |
| Colorado | $47,540 | $22.86 | +6.2% | 38,770 |
| Connecticut | $48,090 | $23.12 | +7.4% | 24,490 |
| Delaware | $48,190 | $23.17 | +7.6% | 7,470 |
| District of Columbia | $48,250 | $23.20 | +7.8% | 7,550 |
| Florida | $40,440 | $19.44 | -9.7% | 228,000 |
| Georgia | $39,630 | $19.06 | -11.5% | 97,850 |
| Hawaii | $45,650 | $21.95 | +2.0% | 8,010 |
| Idaho | $43,200 | $20.77 | -3.5% | 18,770 |
| Illinois | $46,130 | $22.18 | +3.0% | 100,970 |
| Indiana | $43,140 | $20.74 | -3.6% | 44,630 |
| Iowa | $46,090 | $22.16 | +2.9% | 30,100 |
| Kansas | $40,320 | $19.39 | -9.9% | 29,200 |
| Kentucky | $38,700 | $18.61 | -13.6% | 38,630 |
| Louisiana | $37,330 | $17.95 | -16.6% | 25,780 |
| Maine | $47,160 | $22.67 | +5.3% | 7,560 |
| Maryland | $42,830 | $20.59 | -4.3% | 37,740 |
| Massachusetts | $49,120 | $23.61 | +9.7% | 49,990 |
| Michigan | $43,950 | $21.13 | -1.8% | 71,310 |
| Minnesota | $48,800 | $23.46 | +9.0% | 53,340 |
| Mississippi | $36,380 | $17.49 | -18.7% | 20,860 |
| Missouri | $44,190 | $21.24 | -1.3% | 50,530 |
| Montana | $45,290 | $21.77 | +1.2% | 4,910 |
| Nebraska | $43,940 | $21.13 | -1.9% | 15,340 |
| Nevada | $40,560 | $19.50 | -9.4% | 32,110 |
| New Hampshire | $47,300 | $22.74 | +5.7% | 12,750 |
| New Jersey | $47,740 | $22.95 | +6.6% | 59,690 |
| New Mexico | $39,030 | $18.77 | -12.8% | 16,950 |
| New York | $48,000 | $23.08 | +7.2% | 141,090 |
| North Carolina | $40,240 | $19.35 | -10.1% | 89,510 |
| North Dakota | $44,670 | $21.48 | -0.2% | 5,750 |
| Ohio | $45,610 | $21.93 | +1.9% | 85,930 |
| Oklahoma | $38,650 | $18.58 | -13.7% | 34,460 |
| Oregon | $47,450 | $22.81 | +6.0% | 19,440 |
| Pennsylvania | $44,630 | $21.46 | -0.3% | 94,340 |
| Rhode Island | $47,550 | $22.86 | +6.2% | 7,890 |
| South Carolina | $38,860 | $18.69 | -13.2% | 51,000 |
| South Dakota | $40,650 | $19.54 | -9.2% | 6,120 |
| Tennessee | $42,830 | $20.59 | -4.3% | 59,730 |
| Texas | $40,420 | $19.44 | -9.7% | 337,170 |
| Utah | $43,140 | $20.74 | -3.6% | 44,490 |
| Vermont | $47,500 | $22.84 | +6.1% | 2,870 |
| Virginia | $42,730 | $20.54 | -4.6% | 59,850 |
| Washington | $50,330 | $24.20 | +12.4% | 39,760 |
| West Virginia | $38,430 | $18.48 | -14.2% | 9,860 |
| Wisconsin | $46,970 | $22.58 | +4.9% | 50,840 |
| Wyoming | $42,340 | $20.35 | -5.4% | 2,110 |
Data source: BLS OES state file · U.S. BLS OES survey, May 2025
Related Occupations
- Miscellaneous Assemblers and Fabricators — $44,650/yr
- Elementary School Teachers, Except Special Education — $63,970/yr
- Bookkeeping, Accounting, and Auditing Clerks — $50,670/yr
- Security Guards — $38,020/yr
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel — $69,990/yr
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products — $72,080/yr
Frequently Asked Questions
What is the average salary for customer service representatives?
The median annual wage for customer service representatives is $44,770 ($21.53 per hour), according to the BLS OES survey for May 2025.
Which state pays customer service representatives the most?
Wages vary by state. Use the state table above to compare median annual pay across all 50 states and Washington, D.C.
How many customer service representatives are employed in the U.S.?
There are approximately 2,595,750 customer service representatives employed nationally, per BLS OES.
How much do customer service representatives make per hour?
The median hourly wage is $21.53. See the hourly salary page for the full percentile breakdown.