Customer Service Representatives Salary in Massachusetts
Median annual wage in Massachusetts: $49,120 +9.7% vs national
Massachusetts vs United States
| Massachusetts | United States | |
|---|---|---|
| Median annual | $49,120 | $44,770 |
| Median hourly | $23.61 | $21.53 |
| Employment | 49,990 | 2,595,750 |
| Location quotient | 0.82 | 1.00 |
Data source: BLS OES state file (Massachusetts) · U.S. BLS OES, May 2024 (updated April 2025)
What the data says
The median wage in Massachusetts is 9.7% above the national median — a difference of about $4,350 per year for a typical worker.
At $23.61 per hour, a full-time schedule (2,080 hours per year) works out to roughly $49,109 — in line with the reported median annual wage of $49,120.
Frequently Asked Questions
What is the average customer service representatives salary in Massachusetts?
The median annual wage in Massachusetts is $49,120 ($23.61 per hour), per BLS OES May 2024 data.
How does Massachusetts compare to the national average for customer service representatives?
The Massachusetts median of $49,120 is 9.7% higher than the U.S. median of $44,770.
How many customer service representatives work in Massachusetts?
Approximately 49,990 are employed in Massachusetts, per BLS OES.